Privacy Policy


Highlands Auto Studio

Effective Date: 09/05/2026

Highlands Auto Studio ("we," "us," or "our") provides car detailing, paint protection film (PPF) installation, ceramic coating, and paint correction services across the Southern Highlands of NSW, including Mittagong, Bowral, Moss Vale, Hilltop, Picton, and Tahmoor. We respect your privacy and handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

  • Contact details — name, email address, and phone number

  • Address — particularly when you use our pick up and drop off service

  • Vehicle details — make, model, year, and registration where relevant to a quote or service

  • Payment information — processed securely through our payment provider; we do not store full card details

  • Enquiry and booking details — anything you submit through our website contact form, email, or phone/text

  • Photos and videos of your vehicle — taken before, during, or after a service for quality control, your own reference, and potentially for our website gallery or social media (see Section 3 below)

  • Website usage data — IP address, browser and device type, and pages visited, collected through cookies and analytics tools when you visit highlandsautostudio.com.au

2. How We Use Your Information

We use the information above to:

  • Provide quotes and schedule services

  • Coordinate our pick up and drop off service

  • Process payments and issue invoices/receipts

  • Respond to enquiries and provide customer support

  • Send appointment reminders or service follow-ups

  • Share promotions, offers, or updates where you've opted in

  • Showcase completed work on our website gallery, Facebook, or Instagram (with your consent — see Section 3)

  • Improve our website and services

  • Meet our legal, tax, and accounting obligations

3. Photos of Your Vehicle

Showcasing our work is a big part of what we do. We may photograph or film vehicles we service for quality assurance and, with your consent, to feature on our website gallery, Facebook, or Instagram. We aim to avoid capturing personally identifying details such as number plates or faces where possible. If you'd prefer your vehicle isn't featured in our marketing, just let us know and we'll respect that.

4. How We Share Your Information

We don't sell your personal information. We may share it with:

  • Service providers, such as our payment processor, website host (Squarespace), and any booking or reminder tools we use

  • Social media platforms, where we post photos or videos with your consent

  • Legal or regulatory authorities, if required by law

5. Overseas Storage

Some of the platforms we rely on (for example, our website host, email tools, or analytics providers) may store or process data on servers located outside Australia, including in the United States. By using our website or services, you consent to this where applicable.

6. Cookies and Website Analytics

Our website uses cookies for basic functionality and may use analytics tools (such as Google Analytics) and advertising tools (such as the Meta/Facebook pixel) to understand site visits and measure our marketing. You can manage or disable cookies through your browser settings, or opt out of personalised ads through your Google or Facebook account settings.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access, using secure systems for storing customer and payment records. No online system is completely secure, so we can't guarantee absolute protection.

8. Data Retention

We keep personal information only as long as needed to provide our services, meet our tax and accounting obligations, and resolve any disputes or warranty claims on completed work.

9. Access, Correction, and Complaints

Under the Australian Privacy Principles, you can ask us for access to the personal information we hold about you, or ask us to correct it if it's wrong. To do this, contact us using the details in Section 11.

If you're not satisfied with how we've handled your personal information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The "Effective Date" above shows when it was last revised.

11. Contact Us

Highlands Auto Studio
67 Main Street, Mittagong, NSW 2575
Phone/Text: 0468 022 740
Email: contact@highlandsautostudio.com.au
Web: www.highlandsautostudio.com.au